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If you are not satisfied with the product we purchase, you can simply return it to the state we have sent it to you within 14 (fourteen) days of receiving it from you. We will refund you the amount paid for it or we will replace your returned item with another at will. A product that is in its original form, packaging and quality, has no traces of wear and use, has not undergone any treatment (washing, ironing, cutting and other actions that violate its integrity).
The cost of the return is at your expense.
If the condition of the product does not meet these conditions, we will refund it to you as the amount for which it is purchased becomes non-refundable. A purchased item that is custom-made to your individual requirements is not subject to substitution or return. When you change the product, the cost of the courier service is at your own expense. We thoroughly review each item before it reaches you, but if you happen to make a claim because of a factory defect, we will bear the cost of returning it.
When returning a product, it must be accompanied by a form that expresses your desire for replacement or return. In case you wish to receive the amount paid back to you, it is obligatory to return the issued cash receipt, indicating how to remit your money back.
Address for return: Stara Zagora, 95, Hadji Dimitar Asenov str
Return form for product
Upon returning a product we will refund your refund within 15 (fifteen) days as follows:
• if you paid for it by cash or bank transfer - we will refund you the amount to a bank account you specify or a money transfer to the courier company Econt
• if you paid by bank card or via Paypal - we will make a reverse transaction to your account
IMPORTANT: We DO NOT accept the return of consignments with cash on delivery! Please adhere to the above terms.