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Terms & Conditions


Please carefully read these terms and conditions before using this website. When placing an order, it is believed that the customer is familiar with these Terms and Conditions, accepts them and undertakes to comply with them.

This document contains the General Terms and Conditions of a distance-purchase contract within the meaning of the Consumer Protection Act between "Premium Online Solutions" Ltd., hereinafter referred to as "Merchant", on the one hand, and on the other - the person who has agreed to these General Terms and Conditions hereinafter referred to as the User in connection with the purchase and purchase of the goods offered, through the online store vedour.com These terms are binding on all users.

Rules for using the site

"Premium Online Solutions" Ltd., as the creator and owner of the MarketPro.bg website, gives you the right to upload and view all the materials posted on this web site, hereinafter referred to as the Site, for personal non-commercial use only to purchase a product or service, provided you comply with and comply with all copyright and related notices.

All elements of MarketPro.bg content, including design, text, software programs, graphics, drawings and other information or elements, are copyrighted within the meaning of the Copyright and Related Rights Act and are owned by Premium Online Solutions Ltd and its partners have provided relevant information, and their unauthorized use constitutes a copyright infringement, trademark rights, or other legal provisions. Any unauthorized use, modification, reproduction, etc. is prohibited. of some or all of the Site's content and placement on other websites and online stores without the written permission of vedour.com For more information on this subject, please contact us at the specified contact details.

Rights and responsibilities of the parties

MarketPro.bg obligations with respect to the products and services offered on this Site are governed by the respective agreements with the importers and / or distributors of the products presented and nothing in this Site can change them. Also, MarketPro.bg is keen to keep the information on this Site always up-to-date and up-to-date but does not guarantee the authenticity and completeness of the published materials, software or services on this Site. "Premium Online Solutions" Ltd. is entitled at any time and without notice to make changes in published materials, services and prices. Some of the published materials may be out of date, and vedour.com is not responsible for updating them.

Some of the information posted on this Site may refer to products or services that are not currently available. "Premium Online Solutions" Ltd reserves the right to refuse to deliver a confirmed order in case it does not have available the goods for purchase. In case of impossibility to fulfill its obligations due to lack of stock availability of the ordered goods, the Merchant shall notify the User within 5 (five) working days after receipt of the purchase request - by phone call to the telephone number specified in the registration form or by sending a message on an e-mail address specified by the Customer - about the exhaustion of the goods and about the possibility to change the order of their own accord. If a payment is made and the User does not wish to change his order, the amount paid for the ordered item (s) will be refunded within 10 working days of receipt of feedback from the User.

Limitation of Liability

"Premium Online Solutions" Ltd., its suppliers or third parties shall not be liable in any circumstances for any damages, including, but not limited to, lost profits, loss of information or others resulting from the use, inability to use or the results of the use of this Site, regardless of the existence or non-existence of a warning against nspauto.com about the possibility of such damages. In the event that as a result of the use of this Site or materials by the User resulting in damages for which repairs, repairs or servicing of equipment are required, it assumes all responsibility and all costs associated with the removal of harm suffered.

Information from users

 MarketPro.bg does not wish to receive confidential or secure information from users through this Site. "Premium Online Solutions" Ltd guarantees the privacy of personal data provided by the User in order to obtain products or services offered by MarketPro.bg. The information submitted by the User in the registration form will be used to help him / her declare an order or execute a transaction, as well as direct marketing from Premium Online Solutions Ltd. to the respective User. Disclosure is only possible in cases where information is requested by government authorities or officials legally empowered to request and collect information containing personal data and in compliance with the statutory order.

Purchase Orders / Queries

In order to make valid orders / requests to purchase the goods offered through this Site, the User must register (by filling in a registration form). The information required for completing the registration form is as follows:

1. Valid email address.

2. True address for delivery and invoicing.

3. True contact details and telephone.

The User ensures that the data he provides when filling in the registration form is real, complete and accurate and, in the event of a change in the latter, will notify Premium Online Solutions Ltd. to update them in due time. The user bears full responsibility for the protection of his / her password, as well as for all actions performed by him / her or by a third party by using it.

In the page of each commodity presented at vedour.com are listed the price, the main characteristics of the product and additional information aimed at helping to make an informed choice when purchasing the product. Activating the order of a particular good is done by pressing the "Confirm order" button. This has a legally binding force, as the User agrees to a distance contract and agrees to purchase the goods contained in his shopping cart, accepting and obliging to fully comply with these Terms and Conditions.

Upon placing an order, the user receives a confirmation of the purchase at the e-mail address specified by the User. Additionally, a Consultant from our Site is contacted by the User via the phone listed in the registration form within 24 hours from the time of filing the request to specify the details of the order and the delivery method.

Prices and payment methods

The cost and cost of delivery can be paid in any of the following ways:

in case of delivery - in cash, the User uses the paid-in service (only for Bulgaria);

by bank transfer to a bank account of "Premium Online Solutions" Ltd;

In the sense of Art. 53, para 1 of the Consumer Protection Act, the User agrees to make an advance payment of the goods with the method of payment provided in points (b), (c) or (d) above.

When a payment method is selected - by bank transfer, the order is valid up to 48 working hours after its confirmation. If no bank transfer has been made to the account of Premium Online Solutions by the end of this period, the quantities ordered will be unblocked the order is considered invalid. In case a transfer is made to the Merchant's account after the expiration of the order, the User will be able to choose between a cancellation of the order and a refund or a substitute order.

Way of delivery

For orders up to 1 kg for Bulgaria the delivery cost is about 4 leva. Delivery time is between 1-2 business days. The delivery will be delivered to the specified address in the registration form. (In the case of cash on delivery service, the purchase value and the cost of delivery pay the courier.)

The ordered goods are delivered appropriately packaged according to their type and transport delivery.

Transmission of goods

By signing the documents accompanying the goods, the shipment is handed over to the User or to a third party, who accepts and confirms receipt thereof on behalf of the User. In the event that the User is not found within the delivery term of the address specified by him / her, or if there is no access and conditions for the delivery of the Goods within that period, Premium Premium Online Ltd shall be relieved of its obligation to deliver the goods ordered for purchase. The consumer can confirm his willingness to receive the goods after the expiration of the delivery period, which he has not been found at the address, assuming all the costs of the re-delivery. In this case, a new delivery period begins from the moment of confirmation.

In case of refusal of acceptance of the delivery, in case of using the paid service (for Bulgaria) the User accepts that he has to pay a penalty fee of BGN 5.30 per courier.

Return of goods and claim

Under the Consumer Protection Act, a customer who purchases an online store, vedour.com, has the right to surrender a received commodity by returning it within 14 (fourteen) business days (from the date of receipt) without due compensation or penalty. In the event that the User renounces the concluded contract within the meaning of the preceding sentence, the User must take into account that the goods can only be returned if they are not used, except for the sample (functionality of the goods, matching of parameters) and are not there are damage caused by improper use. In order to be returned, the goods must be shipped in a fully commercialized form: the complete packaging and all accompanying components and accessories, documents, labels, stickers must be intact in their places. Missing items may result in a refusal to refund the amount paid. The cost of returning the goods at the expense of the User in either direction.

The consumer has the right to make a claim on goods purchased by him / her within 24 hours of receipt and in case of undamaged trade of the goods and the packaging, we undertake to replace it with a new under the guarantee conditions of the respective company or to refund the value you paid of the goods, in accordance with Article 55 of the CPA, from the date on which the User exercised his right of withdrawal. After this period or if the product is sold or packaged (all labels, stickers, etc. must be available on the merchandise), the repairer of the goods is taken over by the repairers listed in the warranty card. The transportation and other costs of receiving and returning the merchandise in this case are at the expense of Premium Online Solutions Ltd.

Change in commodity prices

Online MarketPro.bg has the right at any time to change the content and the way of access to the information in the user database, as well as to cease its use in case of unauthorized access, in the case of incorrect actions and in violation of the laws in the country. The user is obliged to pay the price that was valid at the time of signing the contract. In case of technical mistakes in the publication of the site, MarketPro.bg has the right to refuse to execute the contract and shall not owe indemnity in any way to the consumer except to refund the amounts paid by the consumer, if any.

The reduced price announcement is by placing the new price on the old one that is crossed out. If the reduced price is not specified, this price is valid until the quantities are exhausted, but not more than 1 month or 6 months, according to the conditions under Article 66, paragraph 2 of the CPA.


The content of this Site has published the reserved names, signs and symbols of products of different companies and the rights to these materials belong to the respective trademark. All other materials from the site's content including, but not limited to, pictures, graphics, text, illustrations and design) are owned by Premium Online Solutions Ltd.

General remarks

"Premium Online Solutions" Ltd. manages this Site from its office in Stara Zagora, Bulgaria. MarketPro.bg does not declare that the materials or services on this Site are appropriate or accessible outside of Bulgaria and respectively access to them from territories where their content is illegal is prohibited. "Premium Online Solutions" Ltd. may change these Terms at any time and after the change updates the publication date. We encourage you to visit this page in a certain amount of time to review the current Terms and Conditions because they are binding on you.

Rights and obligations under the Consumer Protection Act

According to the CPA, we "Premium Online Solutions" Ltd are obliged to provide you with the following information:

1. Name and address of management - Premium Online Solutions Ltd., Stara Zagora, 31 Metodi Kusev Blvd .; UIC 204104589;

2. The essential characteristics of the goods are detailed on the presentation page of each product;

3. The sale price of the goods is in Bulgarian levs, with VAT included, excluding shipping costs (unless explicitly mentioned);

4. The value of delivery shipping costs that are not included in the price of the goods can be seen when finalizing your order.

5. We do not impose any additional value in using our means of communication with us.

6. The Delivery Methods are described in detail in the Delivery Method.

7. The payment of the goods is in compliance with Article 93 (1) of the Obligations and Contracts Act (CPA) for which the relevant document is received.

By accepting these terms and conditions, the User agrees to receive vedour.com emails and notices about his order, the appropriate account, confirmation of change of his or her information, as well as discounts and offers for our products at the e-mail address given by him.

The provisions of the current legislation of the Republic of Bulgaria shall apply to the issues not settled by the present General Terms.

For additional questions, you can contact us at the email address and phone provided on the page.

These Terms and Conditions are effective from: September 2018