General Terms of Use - Sellers

Basic terms & conditions

Updated: 2021-06-01

These terms and conditions apply to the use of the website, managed by Rudimpex OOD. ('' us '', '' our '' or '' us '' depending on the context).

You acknowledge that your use of this website, as well as any transaction made through it, is subject to these terms and conditions ("Terms"). We advise you to read these Rules carefully and in full, as well as to print a copy for future use. By searching for information, using, registering or making a transaction on our website, you confirm that you have read, understood and agree to these Terms. Otherwise, please do not use this website.

When you shop through the website, you will be asked for personal information, including (but not limited to) your full name, address, zip code, current residence and email address. Your personal information will be used in accordance with our Privacy Policy. By agreeing to these Rules, you also acknowledge that you have read, understood and agree to the rules described in our Privacy Policy.


Article 1 - Access to services

Article 2 - Information about us

Article 3 - Changes to the website

Article 4 - Procurement process

Article 5 - Confirmation of order

Article 6 - Payment

Article 7 - Protection

Article 8 - Delivery

Article 9 - Accuracy of content

Article 10 - Return, refusal and exchange

Article 11 - Recovery

Article 12 - Guarantee

Article 13 - Complaints procedure

Article 14 - Ownership of rights

Article 15 - Responsibilities

Article 16 - Other important rules

Article 17 - Contact us

Article 1 - Access to services

By ordering through our website, you guarantee that you are legally able to enter into binding contracts and that you are at least 18 years old.

Article 2 - Information about us

Management: Rudimpex Ltd.


Office address:

31 Metodi Kusev Street, entrance B, apartment 11

Stara Zagora 6000, Bulgaria

E-mail address:

Bulstat: BG202216212

Article 3 - Changes to the website

We reserve the right to change the Rules from time to time. All changes take effect from the moment they are published on the website and will be valid for all contracts for the purchase of products from that date. It is your responsibility as a visitor to the website to read the terms and conditions each time you use the website.

All deviations from these terms and conditions can be considered only if they are written and signed by an authorized representative. In this case, all other clauses of the Rules remain completely unchanged.

Article 4 - Procurement process

Please follow the link How to order for information on how to place an order on our website. All orders of are subject to prior acceptance of our terms and conditions. (Please see section 1.2).

During the ordering process you will be asked to check the box to confirm that you have read, understood and agree with the content and applicability of these Rules. You will not be able to place an order unless you have accepted the Rules.

The rules in force at the time of concluding your contract will apply to your order, unless you explicitly agree with the applicability of the newer, revised version of the Rules.

When you place an order on our website, you must register and provide us with a username and password ('Account Login'). The information you provide on this website must be complete and accurate at all times. You are responsible for the maintenance and confidentiality of your Account Login. We are not responsible for any damages or losses that may arise in the event of improper protection of your personal information by you. In case you have any concerns about your Account Login or you become aware of any misuse, please contact

Article 5 - Confirmation of order

After placing an order you will receive an e-mail from us certifying that we have received your request. Please note that this does not mean that your order has been accepted. Your order declares to us your intention to purchase the product. All orders are accepted by us and we will confirm this acceptance by sending an e-mail to you to confirm that the product has been sent ("Confirmation of shipment"). The agreement between the two parties (the "Agreement") will be formed after we send the product to you. Before that, we may inform you that we do not accept your order or you may refuse it.

All products you order through our website remain our property until we receive full payment for them.

Article 6 - Payment

Payment can be made through any of the Payment Methods section.

We will move the payment as soon as we receive your order. Once we've marked your credit card information and checked our availability, the product is ready to ship.

To ensure that your credit or debit is not used without your permission, we will validate the information provided during the ordering process (name, address and other attached information) against misuse of the third party database. By agreeing to these Rules, you agree to these checks. This information is used only to verify your identity. Credit checks are not performed and this will not affect your credit rating. All information you provide to us will be treated in accordance with our privacy policy and the Personal Data Protection Act.

We process your payment, controlled by a third party service provider, compliant with the security standards adopted by the payment card industry. (PCI DSS version 2).

Article 7 - Protection

Once you have reached the payment step during the process of submitting your order, the security mode will be activated automatically. You can recognize this mode by the padlock, which will appear at the bottom of the page, in the right corner of your browser. Security mode ensures that all your details are encrypted for better protection.

In order to continue with the credit or debit card payment process, we will ask for your card details. This will happen every time you make a payment to us. Except as described in this Policy, we will not contact you by e-mail or otherwise to request information from your card or other secure information. If you receive an e-mail requesting this information, please contact our Customer Service Department immediately.

We use our trusted techniques to provide our website with protection against viruses and other harmful content that may harm your computer, although we cannot guarantee it. It is your responsibility to provide the right equipment (including, but not limited to, antivirus software) to use the network securely. Except as required by law, we will not be liable to you for any damage or loss caused to you as a result of an attack by viruses or other harmful content while using our website.

Article 8 - Delivery

The cost and delivery time depend on the delivery address and the type of product you want to receive. For more information, please see delivery information.

We will do our best to meet the deadlines we have promised you. However, sometimes, due to unforeseen circumstances, a delay is inevitable. We are not responsible for delays or inability to deliver the product within the specified limits, if it is caused in part or in whole due to circumstances beyond our control.

If there is no one at your home address or delivery address to accept the shipment, you will be left a note with the coordinates of where it will be left, which may be the case with your neighbors. Alternatively, we can return your order to one of the courier service warehouses and the note will give instructions on how to pick up your order from there.

The risk of damage or loss of the products remains our responsibility until earlier on the same day as the delivery (if the product is fully paid) or the date on which the first attempt was made to deliver the product.

Reimbursement of delivery is only possible in accordance with your rights under the CPDSR 200 (Consumer Protection Distance Selling Regulations 200) and other applicable laws.

Article 9 - Accuracy of content

Except in the cases described below, the price you pay is the one stated at the time we receive your order, unless an error occurs.

Despite all the measures we take to make sure that the prices listed on the website are correct, sometimes mistakes are inevitable. If we find an error in the price, we will contact you as soon as possible to allow you to reconfirm the product request with its actual price or cancel it. If we are unable to contact you, your order will be automatically canceled. If you cancel the order but have already paid for it, we will refund the full value you paid.

All prices are in Bulgarian levs with VAT included. Prices do not include delivery fees, which are shown for the respective product in the delivery information.

All dimensions, measurements and dimensions are approximate. We try to declare them as accurately as possible, but we cannot guarantee their absolute accuracy.

We use our methods to display photos of products as close as possible to their actual appearance. 

Article 10 - Payment

1. The customer is obliged to pay the contractor during the order process and the method of payment indicated on the website. The entrepreneur is free to offer different payment methods, which may change from time to time. Unless otherwise specified, the customer is obliged to pay within 14 days of delivery.

2. If the customer fails to fulfill his payment obligation (s) in a timely manner, he shall be immediately liable by law without requiring a notice of non-performance. The entrepreneur has the right to increase the amount due by statutory interest rate and the entrepreneur has the right to impose on the client out-of-court collection costs incurred by them.

Article 11 - Retention of title

1. The delivered goods remain the property of the entrepreneur until the customer pays the full amount due.

Article 12 - Liability

1. In the event of intent or gross negligence, the general liability of the contractor towards the customer due to the attribution of non-performance of the contract is limited to compensation up to the maximum amount provided for this contract (including VAT). In the case of a long-term contract, then the said liability is limited to reimbursement of the amount due by the client to the contractor in the 3 months preceding the event causing the damage.

2. The Contractor shall not be liable to the Client for indirect damages, including, but not limited to, consequential damages, loss of profits, lost savings, loss of data or damages due to business interruption.

3. The Client shall indemnify the Contractor against any claims against third parties, except in case of intent or willful negligence on the part of the Contractor or the legal director of the Contractor.

4. The preceding paragraphs shall not apply to damages suffered by the customer caused by the resale of defective products purchased by the contractor in the event that the customer's customers engage in a claim against them.

5. Unless the performance of the contract is permanently impossible, the contractor's liability for non-performance of the contract arises only if the customer immediately informs the contractor in writing within a reasonable time to rectify the defect and the contractor continues to fail after this period. The notification of non-compliance must contain the most complete and detailed description of the defect as possible, so as to enable the entrepreneur to react adequately.

6. A condition for any right to compensation is that the client always reports in writing to the entrepreneur as soon as possible, but not later than 14 days after its occurrence. Damages that have not been brought to the attention of the developer within this period are not eligible for compensation unless the customer can prove that he has not been able to report the damage in advance.

7. In case of force majeure, the entrepreneur is not obliged to compensate for any damages to the client.

Article 13 - Complaints procedure

1. The entrepreneur has a sufficiently well-known complaint procedure and will deal with the complaint in accordance with this complaint procedure.

2. Complaints related to the performance of the contract must be submitted to the contractor, fully and clearly described, within a reasonable time, after the client identifies the defects.

3. Complaints submitted to the developer will be answered within 14 days from the date of receipt. If the complaint requires a predictably longer processing time, the developer will respond within 14 days with an acknowledgment of receipt and an indication of when the customer can expect a more extensive response.

Article 14 - Disputes

1. The contracts between the entrepreneur and the client, to which these conditions apply, shall be regulated exclusively by the legislation of Bulgaria.

2. All disputes that may arise under the contract and cannot be resolved by mutual agreement may be submitted exclusively to the court in Stara Zagora, Bulgaria. This depends on the extent to which mandatory rules of jurisdiction restrict this choice. The entrepreneur and the client can resolve their disputes through binding advice or arbitration.

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